No more late-night calls asking for the door code, forgotten documents on arrival day, or security deposits to chase at the last minute. Anywhere's Online Check-in digitalises and automates your guests' entire arrival journey — before they even board their flight.
Guests move through each step from their phone. You track completion in real time. Set it up once, run it for every booking.
Inspired by airline check-in, Anywhere's Online Check-in lets you prepare every arrival well in advance. Security deposit, arrival time, ID documents, access instructions, add-on services: everything is collected in a guided, simple and fast flow for the guest.
For property managers: fewer calls, fewer last-minute requests, fewer surprises on the day. For guests: a smooth, professional experience that strengthens your reputation — and directly supports achieving and maintaining your Airbnb Superhost status.
Because every concierge business works differently, the tool is fully customisable: enable the steps you need, personalise the content, and adapt settings per property.
The Online Check-in replicates the key steps of a physical reception, online and in advance: ID verification, security deposit, contract signing, access instructions, and sharing of useful files (maps, guides, house rules).
You can also offer add-on services directly within the flow: airport shuttle, breakfast, late check-out, paid options. Guests book them in one click, you get paid automatically.
Every step of the flow is activatable and customisable from your Anywhere dashboard, with no technical skills needed. You define when check-in opens, which steps are mandatory, and what content appears per property.
You can fine-tune rules by booking channel (Airbnb, Booking.com...) or by guest profile: extra documents for groups, enhanced deposits for certain properties, access instructions only visible after completion. You stay in full control while automating the process. The depth of customisation is impressive — yet accessible to any property manager, without training.
The Online Check-in is natively integrated with the Anywhere Channel Manager. No third-party connection, no manual export: bookings, the check-in flow, and operational actions are all centralised in a single interface.
Track statuses in real time — to do / in progress / completed — for every booking. Identify guests who are ready, those stuck on a step, and send automated follow-ups via the multichannel inbox (Airbnb, Booking.com) in one click.
Anywhere also consolidates your check-in data: completion rates, add-on services sold, performance by property. Concrete metrics to improve your processes and increase revenue per booking.
The pre-arrival check-in process is really well thought out. You know exactly what to do, step by step, and you arrive feeling at ease.
I was able to access the property completely independently thanks to the Online Check-in. No calls, no waiting — everything was ready.
As soon as I booked, I could reserve the airport shuttle offered by my host directly through the check-in flow. Simple and convenient.
The Online Check-in didn't come out of a lab. It started as an internal tool, built for a single client, then refined stay after stay over several years before being made available to everyone. Those iterations are what give it its depth and reliability today.
Here are a few figures from real platform usage:
Check-ins completed in 2025
Configurations created
Add-on services configured
86 %
Increase in guest satisfaction
85 %
Reduction in support requests
94 %
Find setup quick and simple
Anywhere guides guests step by step with activatable modules for a smooth, secure journey.
Modules & integrations
Smart access, deposits, payments, documents, file sharing and guest information — add exactly what you need.
Automation & control
Set automated rules per booking: access, schedules, documents, payments and refunds handled according to your parameters.
Set up your Online Check-in in under an hour. Onboarding support included.
Schedule a 20-min call →No commitment · No credit card required · Human support included