Introduction
Stripe is a financial technology (fintech) company specializing in online payments and financial services for businesses. Stripe enables companies to accept, process, and manage payments securely over the internet or within applications, through a robust infrastructure that complies with international security standards.
With Stripe, you can:
- Request a security deposit from guests and automatically refund it after departure, or block the refund in case of an issue.- Collect the tourist tax and deduct it automatically from the deposit if needed.- Enable automatic refunds, for example two days after departure.- Charge additional services or fees directly during online check-in.- Handle all payments entirely within the app, providing maximum security and flexibility.
In short, Stripe provides a complete, automated, and secure solution for managing deposits, taxes, and additional payments during online check-in.
How does Stripe integrate with Anywhere's Online Check-in?
Stripe is natively and fully integrated into Anywhere's Online Check-in. Once your Stripe account is connected, all payments are automatically handled directly within the guest's online check-in flow, with no external tools or manual intervention. This allows you to collect security deposits, tourist taxes, or additional fees at check-in, and automate refunds according to your rules (for example, after the guest's departure). The integration is secure, GDPR-compliant, and completely transparent for both the property manager and the guest.
Do I need a Stripe account to use the Online Check-in?
Yes, a Stripe account is required to activate the payment features of Anywhere's Online Check-in. If you don't have one yet, creating a Stripe account is quick, easy, and free. Once your account is created, it can be connected to Anywhere in just a few clicks, allowing you to manage security deposits, tourist taxes, and additional payments directly during the guest's online check-in.
Can I set different security deposit amounts for each property?
Yes, Anywhere allows you to set specific security deposit amounts for each property. You can adjust the deposit based on the type of accommodation as well as the booking platform (Booking.com, Airbnb, etc.). The configured amount is automatically requested from the guest during the Online Check-in via Stripe, with no manual intervention, and managed according to the refund rules you define.
When and how is the security deposit refunded?
The security deposit can be refunded automatically or manually, depending on the rules you set in Anywhere. For example, you can configure an automatic refund a few days after the guest's departure, or choose to manually approve the refund after inspecting the property. In case of an issue, it is also possible to block or delay the refund. All operations are handled directly through Anywhere, securely and transparently, with no action required from the guest.
Can I collect the tourist tax through the Online Check-in?
Yes, Anywhere's Online Check-in allows you to automatically collect the tourist tax via Stripe. The amount is calculated based on the rules you define and is directly requested from the guest during online check-in. This collection is independent from the security deposit and can be retained even if the deposit is refunded, simplifying administrative and accounting management for the property manager.
Can I define refund rules (e.g., refund 48 hours after departure)?
Yes, Anywhere allows you to define custom refund rules per property for security deposits collected via Stripe. For example, you can schedule an automatic refund 48 hours after the guest's departure, or choose manual management if needed. These rules provide flexibility while ensuring secure and autonomous management of deposits, without daily intervention from the property manager.
Can I disable Stripe for specific bookings only?
Yes, Anywhere offers complete flexibility in managing security deposits. You can set different amounts depending on the booking platform, for example a higher deposit for Booking and another for a specific channel. If you wish, you can also choose not to request a deposit for Airbnb, as the platform already has its own guarantee system. Everything is automated via Stripe and fully under your control.